FAQ

CONTACT

The best way to reach us is via email. We will try to answer your email the same day, but if we can't, we will endeavour to get back to you within 48 hours. Email: info@whatshesaidco.com

WARRANTY

All of our products come with a six (6) month warranty on electrical components only. This does not include breakages or any other general wear or tear. Please see our extended Warranty Terms here.

WHAT IS A PRE-ORDER + WHAT IS THE PROCESS?

Pre-orders provide our customers the opportunity to order merchandise ahead of its arrival online so they are able to secure the appropriate sign(s). As stock is limited, this is advised to make certain your order is fulfilled.

Pre-orders can be placed through our online store and require payment in full for merchandise. Delivery schedules are mentioned in the description of each product, though precise delivery dates cannot be guaranteed. An email notification will be sent once dispatch of merchandise occurs. 

HOW LONG WILL MY GLASS NEON LAST?

The life of a neon sign is dependant on usage and care. The expected lifespan is normally between 8 - 15 years, although neon tubes have the ability to last a lot longer. We recommend that you do not leave your neon sign on for long periods of time as this can decrease the lifespan. Things like heat and electrical surges can affect your transformer but they are replaceable. All of our neon signs are recommended for indoor use only.

HOW MUCH POWER DOES MY GLASS NEON CONSUME?

There is a misconception that neon signs consume a great amount of energy. Fact is, our neon signs all come fitted with a 240v transformer which is equivalent to the same wattage as a lamp and most other household appliances.

INSTALLATION AND SAFETY ADVICE

All of our traditional glass neon signs are designed to either be wall-mounted or placed against a wall, on a shelf or desk etc and out of reach of children. All signs are fitted with a 240v transformer and connect directly into a standard (Australian) power socket. All products should be handled with care and come with custom care instruction information that should be adhered to. Please see care Instructions received with your purchase for further information for your particular item.

Please note: if our neon lights are used in children's bedrooms, please be mindful that all cords can present a strangulation hazard. Do not place a corded product within reach of a child in a bassinet, cot or playpen.

CAN I TURN MY GLASS NEON ON AND OFF?

Yes, all of our neon signs have a switch on the power cable so that you can turn the sign off when it is not in use. Alternatively, you can always switch it on and off at the power point.

CARING FOR YOUR GLASS NEON

If you want to dust or clean your neon sign, always be sure to unplug the sign first. Then use a feather duster or soft, dry cloth to remove any dirt or dust from the bulbs. Please note: never use a liquid cleaner directly on the neon glass tubing.

DO YOU DO WHOLESALE?

YES! For wholesale inquiries please contact Greenhouse Interiors via sales@greenhouseinteriors.com.au